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Solutions
The Heart Collaboration Suite allows users to tightly integrate their business telephone systems with their CRM or database system. By integrating the two systems, users are able to access a suite of powerful productivity solutions that allow staff to dramatically change the way that they interact internally, and the way that they interact with customers and external suppliers.
Heart Desktop CTI is a client application that gives users access to advanced features from their telephone system. Staff can view the availability of their colleagues by quickly being able to view their telephone extension to see if they are on the phone or available. In addition they will be able to see the current status that is in their colleagues Outlook diary.
The Heart Call Recorder captures a record of all conversations that happen between staff and customers / suppliers. The recordings are easily retrieved, played and reviewed .The ability to record telephone conversations improves customer service levels, assists with staff training, instantly resolves disputes, confirms instructions given or received, and protects against litigation.
The Heart Call Reporter is a simple to use call management solution that allows business managers to monitor, measure and manage telephone traffic and expenditure. Easy to access reports are available to cover every aspect of telephony traffic and expenditure. Users typically realise a 15-20% reduction in their monthly telephone bills.
The Heart CRM Integrator delivers a new level of collaboration tools to the desktop. Callers are shown by their name, rather than their telephone numbers. This has a dramatic effect on the way that calls are handled and distributed. The ability to identify callers by their name dramatically improves customer satisfaction levels. The Heart CRM Integrator currently has over 100 plug-in’s for popular CRM systems and database formats
