Reporting solutions
Tracking the 100’s of phone calls that a Practice handles can be very hard work.
How can a Practice keep track of calls and costs?

Does any Practice Manager really know how many calls their Staff are dealing with during the average day / week /month? The ability to track call volumes and ensure that calls are recharged to the correct departments is becoming increasingly important.

MediCall Report is a call management solution for all sizes of Practice. Practices using MediCall Report quickly improve the usage and cost efficiency of their telephone system by allocating costs to departments and analysing traffic and usage trends.

Customers can quickly achieve the reports they require using any of the 20 standard report views, together with MediCall Report’ comprehensive filtering, which is both fast and accurate, whilst being simple to use. Additionally, all MediCall Report’ reports can be auto-scheduled and delivered via email.

MediCall Report includes a real-time Call Monitor that provides instant notification of calls that meet user-defined criteria. For example, calls to a certain number, calls exceeding 30 minutes duration or calls not answered in 30 seconds.

•    Guard against fraud and network hacking

•    Eliminate internal telephone abuse

•    Validate network costs

•    Measure response and handling times

•    Apportion costs across your organisation

•    Mark up costs to generate bills

•    Control line capacity and efficiency

•    Identify missed and unanswered calls

Quick tips...
Keeping track on telephone calls will enable you to identify problems with line configuration and Staff training as well as allowing you to allocate cost correctly. Call reporting will pay for it self in a matter of months and ensure that your Practice is cost effective and efficient