Copyright 2011 © All rights reserved. Footprint Telecom Ltd.
Heart Desktop CTI
Heart Desktop CTI is a desktop based Computer Telephony Integration (CTI) application that allows users to link their business telephone system with their IT infrastructure. By linking the two systems, Heart Desktop CTI users have access to tools that will instantly improve their productivity.
- Integration with Microsoft Outlook - synchronise Contacts and Calendars
- On-screen answering and transferring of calls
- On-screen dialling of telephone numbers
- Presence - see who is on the phone, and who they are on the phone to
- Call Histories - look at recent call activity for all staff
- Access to the Heart on-line portal
Heart Desktop CTI immediately maximises the productivity of call facing staff, and makes their time on the phone more effective, by allowing them to work more efficiently as a team.
Leverage a streamlined communication flows by:
- Reduction in the average call length
- Increased ‘talk time per hour’
- Reduced time to answer a inbound calls and identify the caller
- Increased Staff awareness of customers’ requirements
