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Heart Call Recorder
Heart CRM Integrator
Heart Call Reporter
Heart Call Reporter is the total call management solution for business telephone systems. The Heart Call Reporter allows business managers to evaluate and analyse telephone traffic via its quick and easy reporting interface.
- Reduction in overall telephony costs
- Protection against fraud
- Improvement in SLA’s
- Improvement in Customer satisfaction
Call recording provides a secure, impartial and utterly reliable witness to every important phone call. The Heart Call Recorder offers the ability to train staff in customer care and customer handling skills.
In today's business environment the ability to record telephone conversations is critical. Heart Recorder allows business owners security and protection against litigation.
CRM integration is made easy with the Heart CRM Integrator. With over 100 plug-in’s for popular CRM systems and databases, The Heart CRM Integrator give users access to screen-popping and dialling directly from their desktop.
Integration to a CRM means that inbound callers are identified by name rather than just a number. This improves call handling times and has a dramatic effect on customer service levels and inbound call durations.
Heart Desktop CTI
Heart Desktop CTI is the Computer Telephony Integration solution that allows users to link their business telephone systems with their CRM system. The desktop application give users access a powerful suite of productivity solutions:
· On-screen call control
· Integration with Microsoft Outlook
· Inbound and Outbound call history
· Staff availability / presence monitor
